Articles/Podcasts

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NEW! Click here to watch an introduction to our new ON-LINE COMPLAINT HANDLING TRAINING

Below are some recent talks given by Nina Harding.

 TV Nina Harding on Channel 7 (Kindly provided by Channel 7)
Nina Harding appeared on Channel 7 Sunday Sunrise recently giving her view on managing emotions when making a complaint. http://au.tv.yahoo.com/sunrise/video/-/watch/25443107/keeping-your-cool/ 

 NEWS Nina Harding's tips (Kindly provided by SMH)
Nina Harding's tips are quoted in this Sydney Morning Herald Feature article 22/06/11 http://www.smh.com.au/money/planning/stand-up-for-justice-20110621-1gca1.html 

  Workplace Mediation (14mins) (Kindly provided by LEADR)
Nina talks about the excitement and challenges of mediating issues in the workplace, and what managers could do to help manage disputes better. Nina has been resolving business disputes full-time for more than 15 years. She has mediated numerous large scale disputes, hundreds of business disputes and regularly facilitates workshops on a range of issues.

  Keynote Address – Insurance and Savings Ombudsman NZ 
In this keynote address Nina proposes a business case for better complaint handling.

A brief discussion about the importance of having a complaint handling process and the benefits of good complaint handling