Articles/Podcasts

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Below are some recent talks given by Nina Harding.

Workplace Mediation (14mins) (Kindly provided by LEADR )
Nina talks about the excitement and challenges of mediating issues in the workplace, and what managers could do to help manage disputes better. Nina has been resolving business disputes full-time for more than 15 years. She has mediated numerous large scale disputes, hundreds of business disputes and regularly facilitates workshops on a range of issues.

(MOVIE) Resolving Customer Complaints in the Financial Industry (Kindly provided by Tribeca Learning)
A short video interview with Nina Harding. Nina discusses tips on complaint handling.

Keynote Address – Insurance and Savings Ombudsman NZ 
In this keynote address Nina proposes a business case for better complaint handling.

A brief discussion about the importance of having a complaint handling process and the benefits of good complaint handling