We have recently closed our online training business. If you have been a fan of our online modules, we apologise that they are no longer on offer.
We are hoping to put some of our online modules online shortly.
A TV style format makes modules engaging and informative. Our modules feature realistic footage of real complaint handlers and complainants.
“Fantastic. Very informative and helpful as well as entertaining and very easy to complete.”
Mel Hope, Complaints Officer, Back to Basic Training Pty Ltd
“Excellent! Nina Harding provided effective ways for dealing with difficult customers. I tried it at work and it made a lot of difference.”
Intake Officer, Energy and Water Ombudsman (Victoria)
“A leap forward in the delivery of complaint handling training and an excellent way to pack half a day’s training into a manageable module without leaving your desk. Very professional and a great way to learn.”
Ken Malaxos, APPT
For more information please contact us Contact Us